1. Please check the Spam folder
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No. Massive downloading violates our Fair Usage Policy.

Download only when you are about to play a song.

The preview page does not count towards downloads. Please use it to reduce unnecessary downloads.

According to our record, more than 99% of users do not exceed the cap. By subscribing, you accept the terms.



Is it reasonable or legal?
To learn more, google "Fair use policy unlimited usage".

1. Has the file been saved? Please check the download folder.
2. Is the memory of the phone or the hard disk of the computer full?
3. If a download management program is installed on the computer, please pause its usage.
4. Please try again with a different browser or device.

To find the download folder from Chrome on a desktop computer, follow these steps:

1. Open Google Chrome on your computer.
2. Click on the three dots (settings) icon located in the upper right corner of the screen.
3. Click on "Downloads" from the drop-down menu. This will open the "Downloads" page.
4. Look for the section labeled "Location". This will tell you the default folder where your downloaded files are saved.
5. If you want to change the default download folder, click on "Change" and select a new location.

If you use a different browser or device, please Google accordingly.

Only "Organisational members" can get e-receipts in "My Account" page. Individual members please refer to your credit card statement.

Please go to "My Account" page and click "Cancel" in "Subscription" section.

...early, can we discuss reopening?

Sorry, we can't. Please read the unsubscription confirmation email. The unsubscription is final.

We can't overchage anyone. You will pay at Stripe's payment page, and the price will be clearly displayed. You will enter the credit card number after confirming the price. After payment, you will also receive an SMS from the bank and a confirmation email from us stating the amount charged. For your information, Stripe is a multinational company with 2500 employees.